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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Brian Bailey

March 5, 2025

5  out of  5
rating by Brian Bailey
"They continually checked in and offered any assistance while our claim was in process. Helpful and friendly staff."
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Timo Saarelainen

March 3, 2025

5  out of  5
rating by Timo Saarelainen
"You call and a human answers - not in India, but right at their office. That's worth a lot, at least to me. On top of that, they're friendly, they know their stuff, and are very quick to reply when needed. Highly recommend Matt and his team of professionals."
We responded:
"Timo- it’s important to us to provide the level of service people want. We love working with clients like yourselves! You make our job fun and enjoyable. Thank you for the review!"
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Alan Blood (The Mortgage Expert)

February 26, 2025

5  out of  5
rating by Alan Blood (The Mortgage Expert)
"I've worked with Matt for my insurance and referred a lot of clients to him over the last ten years. Matt and his team are always responsive, professional, knowledgeable and deliver on what they say they'll do. Update: Matt recently helped a client of mine that was seeking to insure an older property on a large lot with a swimming pool and a separate garage. They had tried to get a quote from been denied coverage by several other companies before talking to Matt due to their particular situation. Matt not only got them coverage but was able to get them a reasonable rate and took great care of them so well that they took time to call and thank me for referring Matt. Bottom line: Matt and his office do a great job, are professionals and deliver great service."
We responded:
"Alan - thank you for the detailed review. We love working with you and your office. "
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Aubrie Vale

February 10, 2025

5  out of  5
rating by Aubrie Vale
"A great experience! Kinlee helped me out a lot by helping me understand my options and what I could potentially be saving if I switch companies! The team was great to work with and I will be recommending this business!"
We responded:
"Hey Aubrie, thank you for your review. Insurance can be tricky but we try to make things as easy as possible. Welcome to the State Farm family. We appreciate your business!"
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Jake Morris

February 3, 2025

5  out of  5
rating by Jake Morris
"Kinlee Hatfield helped me add a new homeowners insurance policy. She was incredibly quick to respond, helpful & had everything taken care of in no time at all. All around great office/staff to work with."
We responded:
"Jake! With the name Jake I’m sure you get all the “Jake from State Farm” jokes. I’ve got a mug with your name on it if you stop by the office. I appreciate your business and how you have helped us over the years."
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scott vernon

January 27, 2025

5  out of  5
rating by scott vernon
"Liza has been absolutely wonderful to work with. she is kind, helpful and very knowledgeable"
We responded:
"Scott- thank you for taking the time to recognize Liza in our North Salt Lake office. She is amazing at simplifying insurance and making it easy to understand. We appreciate your business!"
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Marc Malek

January 24, 2025

5  out of  5
rating by Marc Malek
"We were lucky enough to find this agent as first time home buyers, and the office has been very patient with answering all of our questions with not just home insurance, but with tailoring a life and vehicle insurance plan to our needs as well."
We responded:
"Marc thank you for your business! We appreciate you taking the time to give us an amazing review."
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Sean Brinkerhoff

January 16, 2025

5  out of  5
rating by Sean Brinkerhoff
"Matt Howard is hands down the best Insurance Agent I have ever worked with. Lightning fast on responses, straight shooter, does whats best for YOU not him. Highly recommend giving him an opportunity to earn your business. He'll be the last agent you use."
We responded:
"Hey Sean thank you for your confidence in us. We love working with business owners like yourself. I hope your business continues to thrive in 2025."
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John Sheehan

January 11, 2025

5  out of  5
rating by John Sheehan
"Great experience working with Eliza, who was very helpful and patient with us! Highly recommend!"
We responded:
"Hey John thank you taking time to leave us a review. Eliza is great and we love having her on our team. Thank you again for your business!"
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Jason O

December 31, 2024

5  out of  5
rating by Jason O
"I wasn't sure how to file a claim gave them a call. They instructed me on what to do and then followed through with a few phone calls as my car was being fixed."
We responded:
"Hey Jason thank you for the review! We strive to make the claim process as easy as possible. "
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Taylor Thayne

December 12, 2024

5  out of  5
rating by Taylor Thayne
"Eliza is the best! Super knowledgeable and easy to talk to."
We responded:
"Taylor thank you for recognizing Eliza…she really is amazing. We are grateful to have her on the Matt Howard Insurance Agency team."
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Mr Wilson

November 26, 2024

5  out of  5
rating by Mr Wilson
"I’ve had nothing a great experience with getting my renters insurance, I work a pretty busy schedule and most communication I’ve had to do through email and they were quick to understand my needs and get me taken care of!"
We responded:
"Thank you for the review. Call in, text in, or send us an email. We are always happy to help anyway you prefer. We appreciate the Wilson’s! "
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Tajhaunna Johnson

November 26, 2024

5  out of  5
rating by Tajhaunna Johnson
"Love my agents ! They’re absolutely amazing and I’m never left with questions ! I appreciate each one I’ve called and talked to! Been with Matt Howard group since March of 2024, will never go anywhere else"
We responded:
"Tajhaunna! We love reviews like this. Thank you for your business and thank you for being AMAZING! "
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Justin Korpela

November 20, 2024

5  out of  5
rating by Justin Korpela
"I have have been using state farm on and off since I started driving and I can honestly say matt and his team are the best and most nice people to deal with by far I would differently recommend them to anyone needing insurance"
We responded:
"Hey Justin- We miss seeing you in the office as much as we used to. We do have some of the best on our TEAM. Thank you for your review and your business. "
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Robyn Hoggan

November 19, 2024

5  out of  5
rating by Robyn Hoggan
"I have been a customer of the Matt Howard group at State Farm since May 2024 and I am was involved in my first at fault accident in October. I'm 68 years old and thank heaven noone was injured but I was extremely scared and upset. From the time I called the State Farm office to report what had happened, Angie took me under her arm and assured me things would be okay and they would take care of my car as well as the other vehicle that I had involved. Within a couple of days my vehicle, as well as the other vehicle were both in shops having repairs made and Angie stayed in touch with me every step of the way. I received regular updates via text and email about the status of my claim and my vehicle making the entire process was seamless. I want to say that the insurance company I voluntarily left to join State Farm, I had been with for over 45 years, and the professionalism and customer service I have received from Matt's team far exceeds what I was provided before, so if you're reading this and you're contemplating a change with your insurance provider, I say don't hesitate just pick up the phone and give this this office a call, as it will be a decision you will never regret. 😉"
We responded:
"Dear Robyn, Thank you so much for your wonderful review! We truly appreciate you taking the time to share your experience with our team, especially during what was a challenging time for you. We're so glad to hear that Angie was able to provide the support and reassurance you needed after your accident. At the Matt Howard group, we strive to offer exceptional service and make every interaction as seamless as possible. It means the world to us to know that our efforts have made a difference in your experience. We’re thrilled that you made the switch to State Farm and that we could exceed your expectations. If you ever need anything in the future, please don’t hesitate to reach out. We're here for you! Thank you once again for your kind words and trust in us!"
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Samuel Neumeier

November 15, 2024

5  out of  5
rating by Samuel Neumeier
"Matt is a great guy. If I ever have any questions about auto or home policies he is right there to answer. His office staff are wonderful to work with."
We responded:
"Hey Sam- Thank you so much for your kind words! We're thrilled to hear that you find our team helpful and responsive. At the Matt Howard State Farm we pride ourselves on providing excellent service, and it's great to know that our office staff have been able to assist you with your auto and home policy questions. If you ever have any more questions or need assistance in the future, please don’t hesitate to reach out. We’re here to help!"
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Darrick Betzenderfer

November 5, 2024

5  out of  5
rating by Darrick Betzenderfer
"Eliza Despain was of tremendous help to me. Thank you very much"
We responded:
"Darrick- Thank you for your review. Eliza is a Rockstar and we are thrilled to have her on our team. Thank you again for your business!"
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Charles Woodman

October 17, 2024

5  out of  5
rating by Charles Woodman
"Matt, I was referred to you by my grandaughter Sarah Beth Holman! Your right arm (Eliza ) was outstanding helping me with a new policy with your company! Eliza is a very polite, knowledgeable person!! She had as much to do with me signing with you as did the saving of some $$$$! She is GREAT!!! Chuck Woodman"
We responded:
"Chuck - We appreciate you giving us a shot at your current insurance needs. We look forward to working with you and thank you for your business!"
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Tushar Menezes

October 9, 2024

5  out of  5
rating by Tushar Menezes
"Fantastic Service from Eliza Despain! Eliza helped us secure a great auto and home insurance quote quickly and made the process so simple. Her efficiency and clarity made everything stress-free. Highly recommend her for easy, reliable service!"
We responded:
"Tushar thank you for your review and recognizing Eliza! We appreciate you and your business."
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Cordell McDonald

September 26, 2024

5  out of  5
rating by Cordell McDonald
"Best experience I have had dealing with an accident my daughter had. Thank you"
We responded:
"Hey Cordell! Glad to her the claim went well. Thank you again for your business! "
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Jeremy Derbidge

September 24, 2024

5  out of  5
rating by Jeremy Derbidge
"Eliza was awesome to work with at this office! She was friendly and super helpful."
We responded:
"Jeremy thank you for your review."
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Christine McIntyre

September 18, 2024

5  out of  5
rating by Christine McIntyre
"The entire team is fabulous and I will recommend you guys to everybody. Julia is a 10 ⭐️ and I appreciate everything you guys have done for me. You are the best.⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️"
We responded:
"Christine thank you! We love working with clients and friends like you. It makes our job much more enjoyable."
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Gunner Francom

September 10, 2024

5  out of  5
rating by Gunner Francom
"Excellent, timely service and correction of problems."
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Debra Ransom

September 5, 2024

1  out of  5
rating by Debra Ransom
"This office is an absolute mess. I have been trying to get my homeowners insurance figured out for FIVE MONTHS. I purchased a home back in April 2024 and it wasn’t until May that I realized they had the wrong home insured under my name. It has been one issue after another. I have REPEATEDLY told them information 3 or 4 times and every single person I have talked to in this office says “I’ll make sure to correct that on your account”… and yet again I still am having problems to this day. I have been told “I’ll call you today” “I’ll keep you updated” “I’ll call you in a week” and now I just received a letter in the mail stating that I have 10 days to pay or they will cancel my homeowners policy. WHERE WAS THE UPDATE??? I finally reached out to a different State Farm office to get advice. I’m not even that offices customer and they have treat me better in the last 24 hours than I have in the last 5 months with Matt Howard’s office. Maybe a one star review might cause someone in this office to react."
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Andrew Garibay

August 17, 2024

5  out of  5
rating by Andrew Garibay
"Great people to work with. Liza was super nice and made the whole experience easy and quick. Would definitely recommend to anyone looking for insurance."
We responded:
"Hey Andrew thank you for your review. We love insurance and we love helping people like you."